Return Policy
Swanky Dog Apparel Company wants you to be completely charmed and pleased with your selection(s). In the rare case that you are not 100% satisfied with your purchase we will be happy to exchange your item within 30 days of purchase. Returned items must be unworn and in original package. It’s easy, just contact us for return instructions. We will notify you via email once the returned item has been received. Please be sure to send products back in the original package, in unused condition and with a copy of original receipt. Customer pays for return shipping cost.
If you have any questions or concerns regarding your purchase, please have your order number handy and contact us.
Items NOT Eligible
Personalized items
Damaged Items
Items purchased over 30 days
Shipping
Allow 1-3 business days before your order is processed and shipped. All packages are insured and traceable. You will receive a tracking number as soon as your purchase is ready to ship. Please note that we ship Monday – Friday excluding holidays. Prices are calculated at checkout based on your shipping address. Swanky Dog Apparel Company offers free USPS first class shipping on orders over $50 excluding Hawaii and Alaska. USPS first class shipping takes between 2-8 business days for domestic deliveries. All shipping costs are non-refundable.
LOST OR STOLEN PACKAGES
If a package is lost or damaged in transit, it is the responsibility of the customer to request a claim via USPS or whatever courier service was used. Swanky Dog Apparel Company is not responsible for lost or stolen packages.
Please know that we pack and ship your order as quickly as possible. Your purchase is properly packaged and headed on its way via the shipping method of your choice. We are not responsible for shipping delays, misdelivered, or lost packages. We rarely have an issue with any of those things, but if by-chance it does happen to your package, please contact your delivery person or carrier (and maybe check with your neighbors). ♥